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Technical Support & Quality Assurance (Junior)
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General Accountabilities
- for the adherence to, and understanding of, company standards and regulations.
Promotes an environment of teamwork within the department and other departments through effective communications skills.
Maintains standards of confidentiality at all times.
Position Responsibilities
- Responsible for the network configuration, hardware configuration/diagnostic, installation, implementation and training for new projects at client sites.
- Responsible for Version Management, Account Management, and create/maintain the necessary documents for Customer Support.
- Use Help Desk Application and Supports Management systems.
- Support customer’s technical IT to maintain stability and functionally of company’s systems.
- Under the supervision of senior QA staff, execute the test procedures and document the results using the Bug Tracking System.
- Participate in the execution and technical documentation that is necessary to ensure an application or technical environment meets performance requirements.
- Participate in regular or on demand teleconference meetings with clients.
Required qualifications
- Proven Experience of database administration, design and development under SQL Server 2000/2005.
- Software quality assurance and testing skills.
- Technical Writing and Strong analytical skills.
- Experience in network administration and configuration.
- Good Knowledge in C#, ADO and .Net environment.
- Excellent interpersonal and good communication skills.
- Very good to excellent English language.
- Very good oral and written communications skills.
- Ability to work under pressure, overnights and on call for emergency cases.
- Ability to travel outside Jordan.
Education
- BS degree in Computer Science, Computer Information Systems, Computer Engineering, or any relevant field.
Experience
- 0 – 1 year experience of relevant experience.
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